01 Who We Are
NiyuLogic Systems Pty Ltd ("NiyuLogic", "we", "us", or "our") is a software development company that develops and operates enterprise software solutions including PriceIQ and NiyuSuite. We act as a data controller in respect of personal information collected through our website and marketing activities, and as a data processor in respect of personal data processed through our software products on behalf of our clients.
This Privacy Policy applies to our website (niyulogic.com), our software products, and any other interactions you have with us. It does not apply to the data practices of our clients, who have their own privacy obligations.
02 Information We Collect
We collect personal information in the following categories:
Information you provide to us:
- Contact and account details — name, email address, phone number, job title, and company name when you register, make an inquiry, or request a demo;
- Payment information — billing name, address, and payment method details (processed securely through our payment providers; we do not store full card numbers);
- Communications — messages, support requests, feedback, and survey responses you send to us;
- Client Data — data you input into our software products (e.g., pricing data, financial records, HR data) processed on your behalf.
Information collected automatically:
- Usage data — pages visited, features used, session duration, and interaction logs within our products;
- Device and browser data — IP address, browser type and version, operating system, device identifiers, and time zone;
- Cookies and similar technologies — see Section 7 for details.
Information from third parties:
- Business contact details from CRM or lead-generation platforms used for B2B outreach;
- Authentication information if you use single sign-on (SSO) via your organisation's identity provider.
03 How We Use Your Information
We use your personal information for the following purposes:
- Delivering the Services — to provision, operate, maintain, and support your access to our software products;
- Account management — to manage your account, verify identity, and respond to inquiries and support requests;
- Billing and payments — to process transactions, issue invoices, and manage subscription renewals;
- Product improvement — to analyse usage patterns and diagnose technical issues in order to improve performance and functionality;
- Communications — to send transactional emails, service announcements, security alerts, and product update notifications;
- Marketing — with your consent, to send promotional content, newsletters, and information about new features or products (you may opt out at any time);
- Legal compliance — to fulfil our obligations under applicable laws, respond to legal process, and protect the rights and safety of NiyuLogic and its users;
- Analytics and research — to understand aggregate trends, conduct internal research, and improve our business.
We will not sell your personal information to third parties. We will not use Client Data for any purpose other than delivering the Services, except as required by law.
04 Legal Basis for Processing
Where applicable law requires us to identify a legal basis for processing personal data (such as the Australian Privacy Act 1988 or the EU General Data Protection Regulation), we rely on the following:
- Contract performance — processing necessary to provide the Services you have subscribed to;
- Legitimate interests — processing for fraud prevention, product improvement, and direct marketing to existing customers, balanced against your privacy rights;
- Consent — for marketing communications and non-essential cookies, where we have sought and received your explicit consent;
- Legal obligation — where processing is required to comply with a legal or regulatory obligation.
05 Sharing of Information
We do not sell, trade, or rent your personal information. We may share your information with the following categories of recipients:
- Service providers — third-party vendors engaged to support our operations (e.g., cloud hosting providers, payment processors, email delivery services, analytics platforms). These providers are contractually bound to process data only on our instructions and in accordance with this Policy;
- Professional advisers — lawyers, accountants, and auditors bound by professional confidentiality obligations;
- Regulatory and law enforcement authorities — where required by applicable law, court order, or governmental authority;
- Business transfers — in the event of a merger, acquisition, restructure, or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections;
- With your consent — to any other third party where you have given us explicit permission.
When we share data with service providers, we conduct due diligence on their data protection practices and enter into appropriate data processing agreements.
06 Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. Our general retention principles are:
- Account data — retained for the duration of the account relationship and for up to 7 years after closure for legal and tax purposes;
- Client Data — retained for 30 days following termination of a subscription, after which it is permanently deleted unless export has been requested;
- Marketing data — retained until you opt out or for up to 3 years of inactivity, whichever is earlier;
- Usage and log data — typically retained for up to 12 months for security and performance analysis purposes.
When personal information is no longer needed, we securely delete or anonymise it.
07 Cookies and Tracking Technologies
Our website and products use cookies and similar technologies (such as web beacons and pixel tags) to enhance your experience and collect usage data. We use the following categories of cookies:
- Essential cookies — strictly necessary to operate the website and authenticate users. These cannot be disabled;
- Functional cookies — remember your preferences and settings to improve your experience;
- Analytical cookies — collect anonymous data about how visitors use our site (e.g., Google Analytics) to help us improve content and performance;
- Marketing cookies — used to deliver relevant advertising and track the effectiveness of campaigns. These are only set with your consent.
You can manage your cookie preferences at any time through the cookie banner on our website or your browser settings. Note that disabling certain cookies may affect the functionality of the Services.
08 Data Security
NiyuLogic implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit using TLS 1.2+ and at rest using AES-256;
- Access controls based on the principle of least privilege;
- Regular security assessments, vulnerability scanning, and penetration testing;
- Employee security awareness training and confidentiality obligations;
- Incident response procedures with defined notification timelines.
While we take all reasonable precautions, no system is completely impenetrable. If you believe your account has been compromised, please contact us immediately at security@niyulogic.com.
09 International Data Transfers
NiyuLogic is based in Australia. If you are located outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate. We ensure that any international transfers are subject to appropriate safeguards, such as:
- Standard contractual clauses approved by relevant data protection authorities;
- Transfers only to countries with adequate privacy protections as determined by applicable law;
- Binding corporate rules or other approved transfer mechanisms.
10 Your Rights and Choices
Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you;
- Correction — request correction of inaccurate or incomplete information;
- Deletion — request erasure of your personal information, subject to our legal obligations;
- Restriction — request that we limit our processing of your data in certain circumstances;
- Portability — receive your data in a structured, machine-readable format;
- Objection — object to processing based on legitimate interests or for direct marketing purposes;
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at privacy@niyulogic.com. We will respond within 30 days. We may need to verify your identity before processing your request. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority (e.g., the Office of the Australian Information Commissioner).
Marketing opt-out: You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email or contacting us directly. We will process your request promptly.
11 Children's Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information without parental consent, we will take steps to delete such information promptly. If you believe a minor has provided information to us, please contact us at privacy@niyulogic.com.
12 Third-Party Links
Our website or products may contain links to third-party websites, integrations, or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform. NiyuLogic is not responsible for the privacy practices or content of external websites.
13 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated Policy on this page with a revised "Last Updated" date;
- Sending an email notification to the address associated with your account; and/or
- Displaying a prominent notice within the Services.
Your continued use of the Services after the updated Policy takes effect constitutes your acceptance of the changes. We encourage you to review this Policy periodically.
14 Contact Us
For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Privacy team:
We are committed to working with you to resolve any privacy concerns promptly and fairly.