Direct answer
NiyuSuite Voice Ordering is an add-on to the sales order screen. Staff press the microphone and say lines like "three cartons of basmati rice" or "twelve tomato paste". Each spoken line is matched against your product catalogue and added with the right quantity, converting cartons and packs into units from the product’s own pack sizes.
How it works
- Cartons and packs: "two cartons" multiplies by the product’s carton size and "a pack" by its inner pack size. If a product has no carton size, it asks instead of guessing.
- Close matches: when more than one product fits what was said, the candidates are shown and staff tap the right one.
- Learns your words: each choice is remembered as an alias, so the shorthand your team and customers use ("the big rice", a supplier code) matches next time. Admins can also load an alias list.
- Paste a list: paste an order typed in an email or message and each line is matched the same way, ready to check and add.
- Accents: English for Australia, India, the UK and the US, with a second fallback accent if the first does not catch a line.
- Say "cancel": to stop at any time. Every voice and pasted entry is recorded in the audit log.
Who it is for
Wholesalers, distributors and food-service suppliers who take orders by phone, counter or message and want them keyed in seconds instead of minutes, with fewer wrong-product errors.
What you need
A Sales Orders plan (Growth and up), the Voice Ordering add-on, a microphone or headset, and a browser with speech recognition such as Chrome or Edge.
Frequently asked questions
Does voice ordering understand cartons and packs?
Yes. "Two cartons" uses the product’s carton size and "a pack" its inner pack size. If a product has no carton size set, it asks rather than guessing.
What if it picks the wrong product?
When more than one product fits, it shows the matches and staff tap the right one. That choice is remembered, so the same words match correctly next time.
Which browsers and accents are supported?
Chrome or Edge with a microphone. Australian, Indian, UK and US English are supported, with a second accent as a fallback.
Built on one master data record
This product reads and writes the same products, customers, suppliers, locations and accounts as every other NiyuSuite product. Start with this one, add more later, and nothing has to be re-keyed or synced. How single master data works →